{"id":81,"date":"2026-10-27T04:54:21","date_gmt":"2026-10-27T03:54:21","guid":{"rendered":"https:\/\/pawgarden.shop\/faq\/"},"modified":"2026-10-27T04:54:21","modified_gmt":"2026-10-27T03:54:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/pawgarden.shop\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

Here you will find answers to the most frequent questions. Something missing? Just write to us via the contact page<\/a>.<\/p>\n\n\n\n

How much does shipping cost?<\/summary>\n

Standard shipping is free on every order (5\u20138 working days). Express shipping costs \u20ac4.99 (3\u20135 working days). We only deliver within Germany.<\/p>\n<\/details>\n\n\n\n

How long does delivery take?<\/summary>\n

Standard: 5\u20138 working days, Express: 3\u20135 working days. The time counts from receipt of payment and includes 1\u20132 working days of processing.<\/p>\n<\/details>\n\n\n\n

Can I track my parcel?<\/summary>\n

Yes. As soon as your parcel is on its way, you will receive an email with the tracking number.<\/p>\n<\/details>\n\n\n\n

How can I pay?<\/summary>\n

You can see the available payment methods at checkout. Planned are bank transfer (prepayment), PayPal, credit and debit card, Apple Pay and Google Pay. More under Payment methods<\/a>.<\/p>\n<\/details>\n\n\n\n

Why don\u2019t you charge VAT?<\/summary>\n

We are a small business under \u00a7 19 UStG. That is why we do not charge VAT. Our prices are final prices.<\/p>\n<\/details>\n\n\n\n

How do returns work?<\/summary>\n

You have a 14-day right of withdrawal. The easiest way is via Withdraw from contract<\/a> or by email to support@pawgarden.shop<\/a>. You pay the return shipping costs, and you get your money back within 14 days.<\/p>\n<\/details>\n\n\n\n

My order arrived damaged. What now?<\/summary>\n

Please send photos of the packaging and the item with your order number to support@pawgarden.shop<\/a>. We will take care of a replacement or refund.<\/p>\n<\/details>\n\n\n\n

Is the toy safe for my pet?<\/summary>\n

Please play together at first and keep an eye on your pet. It is best to replace damaged toys. On every product page you will find the material, size and safety information.<\/p>\n<\/details>\n\n\n\n

Is it right for a dog or a cat?<\/summary>\n

At the top of every product page it says \u201cSuitable for dog\u201d, \u201ccat\u201d or both. The \u201cTechnical details\u201d table helps with sizes and dimensions. Not sure? Just write to us.<\/p>\n<\/details>\n\n\n\n

Will I get an invoice?<\/summary>\n

Yes, you will receive your invoice by email.<\/p>\n<\/details>\n\n\n\n

Can I change my order?<\/summary>\n

Write to us as soon as possible. As long as the order has not been shipped, we can usually still change it.<\/p>\n<\/details>\n\n\n\n

How can I reach you?<\/summary>\n

By email to contact@pawgarden.shop<\/a> or by phone at +49 711 8901-8701<\/a>, Mon\u2013Fri, 9 am\u20135 pm. We reply within 24 hours on working days.<\/p>\n<\/details>","protected":false},"excerpt":{"rendered":"

Hier findest du Antworten auf die h\u00e4ufigsten Fragen. Fehlt etwas? Schreib uns gern \u00fcber die Kontaktseite.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-81","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pawgarden.shop\/en\/wp-json\/wp\/v2\/pages\/81","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pawgarden.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pawgarden.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pawgarden.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pawgarden.shop\/en\/wp-json\/wp\/v2\/comments?post=81"}],"version-history":[{"count":0,"href":"https:\/\/pawgarden.shop\/en\/wp-json\/wp\/v2\/pages\/81\/revisions"}],"wp:attachment":[{"href":"https:\/\/pawgarden.shop\/en\/wp-json\/wp\/v2\/media?parent=81"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}