Terms and conditions for orders in the PawGarden online shop
§ 1 Scope
These terms and conditions apply to all orders placed by consumers via the online shop pawgarden.shop. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.
§ 2 Contracting party
The purchase contract is concluded with: Ronald Heine, PawGarden, Böblinger Str. 363, 70569 Stuttgart, Germany, phone +49 711 8901-8701, email contact@pawgarden.shop.
§ 3 Conclusion of contract
The presentation of products in the shop is not a legally binding offer but an invitation to place an order.
You can add products to the cart and change or remove them at any time. At checkout you enter your details, choose the shipping and payment method and check all information. By clicking the button “Place binding order” (“Zahlungspflichtig bestellen”), you submit a binding offer to buy the goods in the cart.
Immediately afterwards you will receive an automatic email confirming receipt of your order. This confirmation of receipt is not yet an acceptance. The contract is concluded when we confirm your order by email or ship the goods.
We store the contract text. You will receive the order details and these terms by email. You can view the terms on this page at any time.
§ 4 Prices
All prices are final prices in euros. In accordance with § 19 UStG, no VAT is charged.
§ 5 Shipping costs and delivery
We only deliver within Germany. Standard shipping is free (delivery time 5–8 working days). Express shipping costs €4.99 (delivery time 3–5 working days). The delivery time starts on receipt of payment and includes 1–2 working days of processing. You can find details under Shipping & delivery.
§ 6 Payment
The available payment methods are shown at checkout and described under Payment methods . For prepayment, we ship after receipt of payment.
§ 7 Retention of title
The goods remain our property until paid in full.
§ 8 Right of withdrawal
As a consumer, you have a statutory right of withdrawal. The details are in the Cancellation policy. You can also declare your withdrawal online via Withdraw from contract .
§ 9 Warranty
The statutory liability for defects applies. The limitation period for claims for defects is 2 years from delivery of the goods.
§ 10 Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health and under the Product Liability Act. In the case of slightly negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
§ 11 Dispute resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
§ 12 Contract language and final provisions
The contract language is German. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.
Last updated: October 2026